Tool
Process Design
Process design follows process analysis. After analyzing the process, we use process design to determine how to transform the results into a new way of working. In cases where a process does not already exist, its design comes first. When planning how a new process will work, it’s important to keep in mind the current system’s successes and failures discovered in process analysis. Array’s skilled facilitators can lead you through the process transformation, from analysis to design.
Challenge
Explore different process designs with the goal of minimizing emergency department waiting time and amending incorrect resource utilization. Determine potential benefits of universal resources.
Solution
Using 15 months of patient data, Array built multiple simulation model variations to show resource utilization and waiting times for different patient types. The results of the model helped emergency department physicians, who were concerned with the ability to offer a specialized pediatric experience, see the benefits of operating under a universal model.
Insights
